Refund policy
Please choose carefully before you buy.
Once an order is placed, we are unable to accommodate cancellations due to our fully automated order processing system that ensures efficient express delivery.
Therefore, we kindly request you to choose carefully before proceeding with your order.
Due to hygiene reasons, we cannot accept returns on items that have been opened, used, or had their seal broken. Unused and sealed items may be returned within 14 days of delivery.
For faulty products, we offer a 90 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
If you need to organise a replacement of faulty goods please email us at orders@cockcages.co.uk and we will get back to you within 2 business days maximum. In your email please include:
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
If you need to organise a replacement of faulty goods please email us at orders@cockcages.co.uk and we will get back to you within 2 business days maximum. In your email please include:
- Your full name
- Your order number
- Reason why you are returning the product
- A minimum of three clear images showing how the product is faulty
- Please ensure the products are clean before they are returned
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.